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Return to shopReturn & Refund Policy
At Kicks Hive, we’re committed to providing our customers with a top-notch shopping experience, including an easy, straightforward process for returns and refunds. Whether it’s our stylish hoodies or premium sneakers, we want you to be thrilled with every item you buy. If you’re not completely satisfied, we’ve got you covered with our customer-focused Return & Refund Policy.
Our Return Policy
We recognize that every so often, matters don’t pretty work out. To make it easy for you, Kicks Hive offers a 30-day go back policy on all products, along with shoes and hoodies.
Here’s the way it works:
- Eligibility: To qualify for a go back, objects have to be of their unique, unworn, and unused condition with all tags, packaging, and accessories intact. Please include your receipt or evidence of purchase with the return.
- Return Window: Returns have to be requested within 30 days from the date of delivery.
- Return Shipping: We use FedEx as our trusted shipping companion to address returns, so you can relaxation confident that your item might be in secure fingers on its manner lower back to us. Additionally, our go back transport is loose—all you need to do is attain out to us to provoke the process.
How to Start a Return:
To get started, simply email us at info@kickshive.com together with your order details, motive for return, and any relevant pictures if the product was broken. Our group will offer you with the vital commands and a pre-paid FedEx delivery label to make the technique as clean as feasible.
Our Refund Policy
Our Refund Policy Once we have received the returned item and verified that it is in its original state, your refund will be processed. All of this information can be gathered on our 14-Day Refund Policy here. This is what you would need to know.We process your refund within 14 business days after receiving the inspection of the returned item from our end.
- Refund Method: Your refund will be made by returning the money to your original form of payment.
- Notice: We will email you when your return is processed so you will know how long it will take before you get your money.
Important Note: Shipping charges for the initial order will not be reimbursed unless an item is defective or wrong. In case either applies, we will pay any shipping costs incurred.
Our Free Shipping Benefit
Kicks Hive offers free standard shipping on all purchases, ensuring that you can shop your favorite styles without worrying about added delivery costs. Your satisfaction is important to us, so enjoy shopping with the peace of mind that both shipping and returns are on us!.
Additional Information
Return Condition: The items returned should be new products with original packaging, in addition to other accessories accompanied by it.
Non-returnable Items: Because of hygiene and standard safety reasons, undergarments, final sales items that are marked cannot be returned.
Exchanges: If you want an exchange instead of a refund, please indicate it in your return request. We’ll be glad to oblige if the item is in stock.
Need Help?
Dedicated customer service representatives are here at your service just ask for the details concerning your return or refund. Email us through info@kickshive.com. We do pride ourselves on good, responsive support-no question is too small!
Contact Information
Trade: Kicks Hive
Email: info@kickshive.com
Phone: +44 7365 825671
Business Address: 14 Charter Avenue, Ilford, England, IG2 7AA, United Kingdom
Opening hours:
Monday to Friday (07:00am – 11:00pm)
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